GENERAL CONDITIONS

GENERAL CONTRACTING CONDITIONS

Information prior to the contractual process the present web page www.draycosmetics.com is owned by DRAY COSMETICS SL with CIF B87222436 and fiscal address in CALLE DE SERRANO 43-7 28001, MADRID, SPAIN.

The General Conditions of Contract regulate the distance selling relationship between DRAY COSMETICS SL and the user or client, in accordance with the legal stipulations, especially the Law 7/1998, of April 13, on General Conditions of Contract, Law 3/2014, of March 27 which modifies the revised text of the General Law for the Defense of Consumers and Users, the General Data Protection Regulation, Law 7/1996, of January 15, Ordination of Retail Trade, and Law 34/2002 of July 11, Services of the Society of Information and Electronic Commerce.

DRAY COSMETICS SL reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. These modifications may be made, through their websites, by any admissible form in law and will be mandatory during the time they are published on the web and until they are validly modified by others later. However, DRAY COSMETICS SL reserves the right to apply, in certain cases, Particular Contracting Conditions with preference to those present General Conditions when it deems appropriate, announcing them in a timely manner.

The purpose of the website is to sell cosmetics.

The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.

 As a user or client expressly declares to know, understand and accept the conditions of use and these general contracting conditions. In the same way, he declares to be of legal age and have the legal capacity and to act necessary to access the websites of DRAY COSMETICS SL and the hiring through them.

To purchase our products, you can go to the corresponding section of our store on-line.

After the purchase process the customer will receive a confirmation of the same by email. It is essential that during the purchase process the user indicate a valid email. If you do not receive the confirmation within 24 hours of the completion of the order, please contact DRAY COSMETICS SL in the customer service by mail info@draycosmetics.com

All the contents of the website are in different languages.

The customer, upon receiving the product at the delivery address provided, will receive an invoice or copy of the order.

Offer and validity 

In compliance with current regulations, DRAY COSMETICS SL offers information on all the items for sale, their characteristics and prices. However, DRAY COSMETICS SL reserves the right to withdraw, replace or change the products offered through its website, by simply changing the content of it. In this way, the products offered in every moment on the website will be governed by the General Contracting Conditions in force at each case. Likewise, the company will have the power to stop offering, without prior notice and in any moment, access to the mentioned products.

Essential characteristics of the products

The products offered in our online store, incorporate a photograph and features essential, this is the information obtained from the manufacturer. The color of the product, observable in the photograph is not binding. In the characteristics, the same is identified.

Guarantee

All the products offered on the website enjoy the commercial guarantee of the supplier of the same. DRAY COSMETICS SL has an after-sales service, while the guarantee, the client may execute it by addressing the establishment of DRAY COSMETICS SL, After-sales service, by e-mail info@draycosmetics.com or to the established points by the provider itself.

Prices

All products indicate the sale price in Euros and include the Value Tax Added (VAT).

If any other tax were applicable, this would be indicated (IGIC or IPSI). 

DRAY COSMETICS SL makes shipments in Europe. Charging an amount of shipping costs established before the formalization of the purchase.

Forms of payment and execution of the order. The customer can pay the amount by choosing any of the following forms.

 During the purchase process you must indicate your choice: 

  • VISA or MASTERCARD credit card.

 All operations that involve the transmission of personal or banking data are carried out using a secure environment, a server based on SSL standard security technology (Secure Sockets Layer). All the information transmitted to us travels encrypted through the network.

Likewise, the information about your credit card is entered directly on the bank's page, in the POS (Point of Sale Terminal of the Bank) and are not entered or registered in any server of DRAY COSMETICS SL. 

When paying with a VISA or MASTERCARD card, you will always be asked for the following information: the number card, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD card, offering, of this way, more guarantees about the security of the transaction.

This form of payment is valid only on the web.

When the amount of a purchase has been charged fraudulently or improperly using the number of a payment card, its holder may demand the immediate cancellation of the charge. In that case, The corresponding debit and debit entries in the accounts of the provider and the owner will make it as soon as possible. 

However, if the purchase has been made by the cardholder and the refund requirement was not the consequence of having exercised the right of withdrawal or resolution and, therefore, would have unduly demanded the cancellation of the corresponding charge, that shall be liable vis-à-vis DRAY COSMETICS SL to the reimbursement of the damages and losses caused as a result of said cancellation.

DRAY COSMETICS SL is committed to deliver the order in a maximum of 4-5 business days, from the day after the order.

The availability of the products offered by DRAY COSMETICS SL may vary in function of customer demand. Although DRAY COSMETICS SL updates the stock periodically, the product requested by the customer could be exhausted at that moment. In case of non-execution due to unavailability, DRAY COSMETICS SL will notify the client, by means of an e-mail. The period of this communication will not exceed in any case the maximum period of 30 days. DRAY COSMETICS SL will therefore cancel the order.

Right of withdrawal, returns and claims

The buyer will have a period of fourteen calendar days to desist, from the day that the client receives the product, without any penalty and without indication of the reasons.

The exercise of the right of withdrawal must be made through notification, by sending an email to info@draycosmetics.com

As established in article 103 of Law 3/2014, of March 27, which modifies the text consolidated the General Law for the Defense of Consumers and Users, the supplies of services or goods made according to the consumer's specifications or clearly personalized, or that, by their nature, can not be returned or may deteriorate or expire quickly, they are exempt from withdrawal.

 

Returns

The DRAY COSMETICS SL will not be responsible for collecting the product. The customer will be responsible for the return costs of the product.

In any case, the products to be returned must be in perfect condition, unused and in their original packaging Therefore, please ensure that, in order to avoid transport problems, ensure that The package is properly protected and sealed. Once received, we will check your status. In the moment we check that both the article (s) and the possible components, accessories, promotional gifts and documentation, are complete and in perfect condition, We will proceed to return the money paid.

Payment refund

In case of unjustified delay by DRAY COSMETICS SL, regarding the return of the sums paid, the client may claim the sums paid.

 

Return of the defective product 

In the event that the product is not in good condition, incorrect product or allergy, this will be entitled to the return of the product, informing DRAY COSMETICS SL of the reason for return through any of the means provided in the present contracting conditions, and at no cost to the client. This return for reason defect or poor condition of the product will not be considered a right of withdrawal.

The DRAY COSMETICS SL is committed to assume the outbound cost of the return and to return the product for a new one according to conditions accepted at the time of sale.

If the client wishes to submit a claim, the establishment of DRAY COSMETICS SL is located in CALLE DE SERRANO 43-7 28001, MADRID or through email info@draycosmetics.com

Jurisdiction

Also, DRAY COSMETICS SL reserves the right to file civil or criminal actions deemed appropriate by the improper use of its website and contents or by the breach of these conditions.

The relationship between the user and the provider will be governed by current regulations and applicable in the Spanish territory. If any dispute arises, the parties may submit their disputes to arbitration
or go to the ordinary jurisdiction complying with the rules on jurisdiction and competence to the respect. DRAY COSMETICS SL is domiciled in MADRID, Spain.