General conditions

Information prior to the contractual process

This website is owned by DRAY COSMETICS SL with CIF B87222436 and fiscal address at CALLE DE SERRANO 43-7 28001, MADRID

The General Contracting Conditions regulate the distance selling relationship between DRAY COSMETICS SL and the user or client, in accordance with the legal stipulations, especially Law 7/1998, of April 13, on General Conditions of Contracting, Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, the General Data Protection Regulation, Law 7/1996, of 15 of January of Retail Trade Management, and to Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce.

DRAY COSMETICS SL reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through their websites, by any legally admissible form and will be binding during the time they are published on the web and until they are validly modified by subsequent ones. However, DRAY COSMETICS SL reserves the right to apply, in certain cases, Specific Contracting Conditions in preference to these General Conditions when it deems it appropriate, announcing them in a timely manner.

The object of the website is the sale of Cosmetics.

The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.

As a user or client you expressly declare to know, understand and accept the conditions of use and these general contracting conditions. Likewise, you declare that you are of legal age and have the legal capacity and ability to act necessary for accessing and contracting through DRAY COSMETICS SL websites.

To purchase our products, you can go to the corresponding section of our online store.

Once the purchase process is finished, the customer will receive a confirmation of the same by email. It is essential that during the purchase process the user indicates a valid email. If you do not receive confirmation within 24 hours from the completion of the order, contact DRAY COSMETICS SL on the customer service telephone number 915760164 or by email

All the contents of the website are in Spanish.

The customer, upon receiving the product at the delivery address provided, will receive an invoice or copy of the order.

Offer and validity

In the case of a product on sale, it will always be indicated along with its essential characteristics, the offer price and its validity.

In compliance with current regulations, DRAY COSMETICS SL offers information on all

items for sale, their characteristics and prices. However, DRAY COSMETICS SL reserves the right to withdraw, replace or change the products offered through its website, simply by changing its content. In this way, the products offered at any time by the web will be governed by the General Contracting Conditions in force in each

case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products.

Essential characteristics of the products

The products offered in our online store incorporate a photograph and its essential characteristics, this is the information obtained from the manufacturer itself. The color of the product, observable in the photograph is not binding. In the characteristics it is identified.


All the products offered on the website have the commercial guarantee of the supplier of the same. DRAY COSMETICS SL has an after-sales service, while the guarantee is in force, the client may execute it by contacting the establishment of DRAY COSMETICS SL, the after-sales service, by email at or at the points established by the provider itself . In case of doubt, you can contact the customer service telephone number 915760164

or by email


All products indicate the sale price in Euros and include Value Added Tax (VAT).

If any other tax were applicable, this would be indicated (IGIC or IPSI).

Delivery and transportation costs

DRAY COSMETICS SL makes shipments in the Peninsula, the Balearic Islands, the Canary Islands, Europe.

Charging an amount of shipping costs established before the formalization of the purchase.

Payment methods and order execution

The customer may pay the amount of his order by choosing any of the following ways. During the purchase process you must indicate your choice:

VISA or MASTERCARD credit card

All operations involving the transmission of personal or bank data are carried out using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All the information you transmit to us travels encrypted through the network.

Likewise, the data on your credit card are entered directly on the bank's page, at the POS (Bank Point of Sale Terminal) and are not entered or registered on any DRAY COSMETICS SL server.

When paying by VISA or MASTERCARD card, you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD card, thus offering more guarantees about the security of the transaction.

This form of payment is valid only on the web.

When the amount of a purchase has been fraudulently or improperly charged using the number of a payment card, its holder may demand the immediate cancellation of the charge. In this case, the corresponding debit and reimbursement entries in the accounts of the provider and the owner will be made as soon as possible.

However, if the purchase had actually been made by the cardholder and the demand for return was not a consequence of having exercised the right of withdrawal or resolution and, therefore, would have unduly demanded the cancellation of the corresponding charge , that one will be forced in front of DRAY COSMETICS SL to the compensation of the damages and damages caused as a consequence of said cancellation.

Cash on delivery

If you wish, we can send you your order against reimbursement, which you will pay upon receipt of the order at no cost to you, since DRAY COSMETICS SL bears the expenses derived from this form of payment.

DRAY COSMETICS SL undertakes to deliver the order in a maximum of 4-5 business days, from the day following the order.

The availability of the products offered by DRAY COSMETICS SL may vary depending on customer demand. Despite the fact that DRAY COSMETICS SL updates the stock periodically, the product requested by the customer may be out of stock at that time. In case of non-execution due to unavailability, DRAY COSMETICS SL will notify the client, by email, at the moment it becomes aware of this situation. The

period of this communication will not exceed in any case the maximum period of 30 days.

DRAY COSMETICS SL may give the double option of: supplying the customer without a price increase, a product of similar characteristics or of superior quality, or except for justifiable and demonstrable reasons by DRAY COSMETICS SL within this same period, to pay the amounts paid for the canceled order. In the event that DRAY COSMETICS SL does not make this payment within the indicated period, the buyer may claim that he be paid the

double the amount owed, without prejudice to your right to be compensated.

Right of withdrawal, returns and claims

The buyer will have a period of fourteen calendar days to withdraw, from the day the customer receives the product, without penalty and without indication of the reasons.

The exercise of the right of withdrawal must be carried out by notification by telephone communication to 915760164, by sending an email to, sending your letter to our postal address CALLE DE SERRANO 43-7 28001, MADRID, or through the withdrawal form.

As established in Article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, supplies of services or goods made in accordance with the specifications of the consumer or clearly personalized, or that, by their nature, cannot be returned or can deteriorate or expire quickly, are exempt from withdrawal.

The return

DRAY COSMETICS SL will be in charge of collecting the product.

The customer will bear the cost of returning the product.

In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Therefore, to avoid transport problems, please ensure that the package is properly protected and sealed. Once received, we will check your status. When we check that the item (s), as well as the possible components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to return the money paid.

Refund of payment

In case of unwarranted delay on the part of DRAY COSMETICS SL, regarding the return of the sums paid, the client may claim double the amounts paid, without prejudice to the right to be compensated for the damages suffered in the that exceeds this amount.

Return of defective product.

In the event that the product is not in good condition and the causes attributable to it, are not a consequence of the customer, the customer will have the right to return the product, informing DRAY COSMETICS SL of the reason for the return through any of the means provided in these contracting conditions, and at no cost to the client. This return due to defect or poor condition of the product will not be considered a right of withdrawal.

DRAY COSMETICS SL undertakes to assume the cost of the return and to return the product for a new one in accordance with conditions accepted at the time of sale.

If the client wishes to file a claim, the establishment of DRAY COSMETICS SL is located at CALLE DE SERRANO 43-7 28001, MADRID or via email


Likewise, DRAY COSMETICS SL reserves the right to file civil or criminal actions it deems appropriate for the improper use of its website and content or for the breach of these conditions.

The relationship between the user and the provider will be governed by current regulations and applicable in Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. DRAY COSMETICS SL has its address in MADRID, Spain.


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